Unlock Account Administrators

If an administrator fails too many authentication attempts they are locked out of their account. There may be situations when all administrators have locked themselves out of the account, and as a result cannot access their account. The Service Provider portal can be used to unlock all locked administrators of a given account.

1. Click Main Menu > Service Provider > Tenants. The Tenants List page opens.
2. Select > Unlock Administrator Account from the drop-down list. The Unlock Administrators dialog box opens.
3. Click OK. All of the administrators in that account are unlocked. They can now log in to their account.