Reset System Resource Rules

Resource rules control access to the user portal of a Tenant account. If they are improperly configured, resource rules can prevent users from logging in to their account. This procedures describes how to reset the default system-defined resource rules of a Tenant account if that happens. Once reset, users can log in again.

1. Click Main Menu Service Provider > Tenants. The Tenants List page opens.
2. Click > Reset Resource Rules . The Reset Resource Rules dialog box opens.
3. Enter a name for the company in the Company Name field.
4. Click Reset. The system-defined resource rules are reset to the default settings. The user can log in to their account using OTP.Note: Once the resource rules are reset, it is recommended that the Tenant administrator review the resource rule settings and customize them to meet security requirements.