Manage the Print Queue

The Print Queue displays print jobs for all printers visible to the current user.

Printer Statuses

After submitting a print job, the Print Queue page displays the print job and its status. The status of the print job indicates the current state of the print job. Below is a list of the possible print job statuses.

• Queued: Instant ID as a service sent the print job to the printer.
• In Progress: The printer is preparing and printing the credential.
• Failed: The printer encountered an error causing the print job to fail.
• Waiting for Smartcard: The printer is waiting on information provided by the smart card reader.

View Print Jobs

The Print Queue displays print jobs for all printers visible to the current user. Follow these steps to view the Print Queue page to monitor print jobs.

1. From the Main Menu , click Print Queue. The Print Queue page opens.
2. Click on a column title to sort the column in descending or ascending order.
3. To filter print jobs:
   1. Click Filter . The Filter Print Jobs dialog box opens.
   2. In the Printer name field, enter the name of a printer name to filter the print job list based on the printer.
   3. In the Print job name field, enter text to filter the print job list based on the print job name.
   4. Click Search. Instant ID as a service filters the print job list based on the criteria.
4. Click Reset to reset the filters applied the list of print jobs to the default filters.

Delete Print Jobs

Delete a print job to clear it from the list of print jobs. Instant ID as a service allows only print jobs with Waiting or Stopped statuses to be deleted.

To delete a print job, click Delete .

Restart Print Jobs

If a print job fails due to a printer or network error, the print job can be restarted. Use the following steps to restart a print job:

1. Select Main Menu > Print Queue. The Print Queue page opens.

2. (Optional) Click Search to locate the Print Job.

3. (Optional) Search print jobs based on the Identifier Field and Identifier Value of an enrollment record.

   1. Click Filter . The Filter Print Jobs dialog box opens.
   2. In the Identifier Field field, enter text to filter the print job based on the enrollment record Identifier Field value.
   3. In the Identifier Value field, enter text to filter the print job based on the enrollment record Identifier Field value.
   4. Click Apply.

   Note: For information on configuring Print Job Identifier values for Identifier Field and Identifier Value, refer to Configure Enrollment Design Settings.

4. Click Restart Print Job under the Actions column.