Run a Cleaning Card

Run a cleaning card to clean debris from the internal mechanisms in the printer. The Cleaning Card page shows the number of cards after which you must run a cleaning card, cleaning best practices, and a video tutorial about running a cleaning card.

To run a cleaning card:

1. From the Cleaning Card page, under Run Cleaning Card, select Clean Printer from the drop-down list.
2. Click RUN.
3. Follow these steps to prepare the printer for cleaning. (Note that a cleaning-card wizard displays for Entrust Datacard DS printers without locks.)
   1. Open the printer door.
   2. Remove the spent print ribbon.
   3. Clean the print head.
   4. Close the printer door.
   5. Have an isopropanol printer cleaning card at the ready.

Note: Additional steps may be necessary to ready the printer for the cleaning card process. Refer to the specific printer's User's Guide for additional details.

1. Insert a cleaning card into the printer.
2. Click NEXT to begin the cleaning process. (Note that, if a cleaning card has not been inserted, a dialog box also displays informing you that a card must be in place. In addition, a video tutorial displays for Entrust Datacard DS printers without locks.)
3. Once the cleaning card is run successfully, follow these steps to complete the cleaning process. (Note that a cleaning-card wizard displays following a successful cleaning-card run for Entrust Datacard DS printers without locks.)
   1. Open the printer door.
   2. Remove the cleaning card.
   3. Replace the cleaning roller.
   4. Load a new printer ribbon.
   5. Close the printer door.
4. Click FINISH to complete the process.