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Enable Alexa Voice

After enabling the Alexa Voice feature, use an Alexa Device to check the status of the printer, print a test card, and many other things. The Alexa Voice feature supports only English commands.

Support Notes​

The Amazon Alexa devices, Amazon account, and Entrust Printer must meet the requirements in this section to use the Alexa Voice feature.

  • Supports all Amazon Alexa Voice devices and Amazon Alexa applications on iPhone and Android
  • Supports only English commands
  • An Alexa Device must be registered to the Amazon account used to configure Alexa Voice

Setup Alexa Voice for a Printer​

Setup the Alexa Voice feature on a printer to enable your Alexa devices to monitor and control the printer.

  1. From the Main Menu Main Menu Icon, select Printers. The Printers page opens.
  2. Select Menu > Register with Amazon Alexa. The Amazon Sign-in dialog box opens.
  3. Log in using your Amazon credentials.
  4. Click Allow to allow your Alexa Devices to access the printer. The Alexa Device responds to indicate that it discovered the printer.

Common Phrases​

Using Amazon Alexa with Entrust Printers supports many commands with different syntax. Below are a list of some examples of commands to use with your Alexa Device.

Check Printer Status​

The printer state is the current status of the printer. Use this to check if the printer is in an error state or to check if the printer is ready to print cards.

Command: "Alexa, what is the printer state?"

Get the Printer Serial Number​

Speak this command to have Alexa speak the serial number of the printer.

Command: "Alexa, what is the Serial Number?"

Check Firmware Version​

Speak this command and Alexa will read the current version of firmware on the printer.

Command: "Alexa, what is the firmware version?"

Check Part Numbers​

Speak this command to have Alexa read the part numbers for the printer ribbon.

Command: "Alexa, what are the part numbers?"

Check Cleaning Status​

Speak this command to check on how many cards can be printed before a cleaning card must be run.

Command: "Alexa, what is the cards before cleaning?"

Supply Commands​

Use the commands in this section to check on the status of the supplies in the printer.

Check Ribbon Supply Level​

Speak this command to check the status of the ribbon supply in the printer.

Command: "Alexa, what is the ribbon supply level?"

Check Laminator Supply Level​

Speak this command to check the status of laminator supply in the printer.

Command: "Alexa, what is the laminator L1 supply level?"

Maintenance Commands​

Look Up Error Codes​

When an Entrust printer encounters an error, it presents an error code. You can use your Alexa device to learn more information on the error code including the cause of the error and possible solutions.

Command: Alexa, ask Entrust printer what is error code [error code number].

Read the Error Code​

Speak this command to have Alexa read the error code of an error the printer is experiencing.

Command: "Alexa, what is the error code?"

Cleaning cards clean debris from the internal mechanisms in the printer. Run a cleaning card to maintain the printer or when the printer is not printing correctly.

Before commanding the printer to print a cleaning card, place a cleaning card in the printer hopper.

Command: "Alexa, set printer maintenance to run a cleaning card."

Speak this command to print a test card on the printer.

Command: "Alexa, set printer maintenance to print test card."