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Troubleshoot Import

After importing enrollment records using the Bulk Operations page, issues might cause the import to fail. Use the information here to diagnose then fix issues with the import process.

Download and Review the Logs File​

The logs file contains information on the import process to assist in troubleshooting issues with the import process. To view more information on the import process and failures, download and review the logs file.

  1. From the Main Menu Main Menu, select Bulk Operations. The Bulk Operations page opens.
  2. Click Download Logs Download Logs in the row for an import enrollments operation. The browser downloads the logs file.
  3. Open the logs file using a text editor.
  4. Review the logs file.
    • Each row in the logs file represents an error in the import process.
    • "ERROR" indicates that the row is an error message.
    • The number following "ERROR" is the line in the import file that caused the error. Use this to locate the issue in the import file.
    • The text in the row provides more information on the issue.

Solutions to Import Issues​

Refer to the recommendations on this page to resolve issues with importing enrollment records.

Columns in the Import File Do Not Match Fields on the Enrollment Design​

At least one column in the import file must match a field on the enrollment design. If the a column does not match the import fails. To import all of the data, ensure that each column in the import file matches a field on the enrollment design.

Solution: Ensure that the names of the columns must exactly match the names of the fields in the desired enrollment design. The order of the fields in each row must match the order of the columns.